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TERMS & CONDITIONS

Kirobeauty.com website ("Website") is an Internet based content and e-commerce portal headquartered at SVAH Cosmetics Pvt. Ltd., Mumbai

Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Kirobeauty.com at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Kirobeauty.com, you agree to be bound by the Terms & Conditions.

Copyright and Intellectual Property:

All information displayed, transmitted or carried on Kirobeauty.com is protected by copyright and other intellectual property laws. This site is designed, updated and maintained independently by Kirobeauty.com. You should not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, perform, display or in any way commercially exploit any of the content at kirobeauty.com.

PRIVACY

The User hereby consents, expresses and agrees that she/he has read and fully understood the Privacy Policy of kirobeauty.com the Website. The user further consents that the terms and contents of such Privacy Policy are acceptable to her/him. The Privacy Policy details can be viewed below.

User Account, Password, and Security

Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited.

You will receive a username and password for your account upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify kirobeauty.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Kirobeauty.com cannot and will not be liable for any loss or damage arising from your failure to comply with the above mentioned guidelines or maintain security of your account.

Limited instances where we may share your personal information include:
  1. When we have your consent. This includes sharing information with Facebook when you’ve chosen to link it to your Kiro account or publish your activity on a Kiro platform.
  2. We may employ third party companies or individuals to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. In addition, some of the information we request may be collected by third party providers on our behalf.
  3. If we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Kirobeauty.com; or to detect, prevent, or otherwise address fraud, security or technical issues.
  4. We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy.
  5. We may also share aggregated or non-personally identifiable information with our partners or others. For example, we may tell a business using Kiro beauty products how many people viewed any product or category of products or even most popular sold brand from our website, most searched color etc.
OFFERS & DISCOUNTS

 

  1. This term along with the terms and conditions contained herein including but not limited to policy and terms wrt to offers, sets out the legally binding terms and conditions (the “Terms of Sale”) on which we sell the products displayed for sale on our website namely www.kirobeauty.com (the “Website”).
  2. We hereby clarify that; every offer will have separate limit and offer value and also no two or more offers to be combined together (each offer is valid separately). The offer will be for limited period offer. The Offer is valid only in India. The minimum age of the Participant/User/Customer or Invitee shall be 18 (eighteen) years. The Offer is valid for limited inventory and subject to availability.
  3. If KIRO has suspicion or knowledge, that any Customer/user is or has been involved in any fraudulent or illegal activity directly or indirectly during or after the “Offer”, KIRO reserves the right to disqualify such Customer/User and any related Customers/Users and in case of such fraudulent activity, prosecution will be carried according to the purpose of availing the benefits under the offer.
  4. KIRO reserves the right to amend, modify, cancel, update or withdraw any Offer at any time without notice. Upon such premature suspension, inconvenience, cessation, withdrawal, termination or closure of the Offer by KIRO no person shall be entitled to claim loss of any kind whatsoever. KIRO reserves the right, in its sole discretion, to disqualify any Customer/user that tampers or attempts to tamper with the Offer or violates these “Terms and Conditions” or acts in a disruptive manner.
  5. The offer made through the website shall only apply insofar and to the extent, as they do not conflict with applicable mandatory laws and the offer on the website is also subject to KIROs’ general Terms of Use.
  6. Any or all returns and refund shipments shall be proceeded as per the terms and conditions as described in our website. Returned transactions, disputed or unauthorized/fraudulent transactions will not be considered for the Offer.
  7. When a user/customer opt to make purchase (with or without offer) from the Website, user/customer will be required to provide certain information like email ID, phone number, address etc ("User details"). The User Details User/Customer provide must be true, complete, current and accurate. We do not bear any liability for the consequences if User/customer provide false, incomplete or incorrect User Details.
  8. Customers/User hereby agree that KIRO has the sole right to decide all matters and disputes arising from the Offer and other terms and conditions mentioned herein and that all decisions of KIRO are final and binding.
  9. Please read these Terms of Sale carefully and make sure that you understand them before you create an account or submit an order before you purchase any product on the Website.
  10. In these Terms the term “KIRO”, “we”, “us” or “our” refers to Svah Cosmetics Private Limited, and “you” refers to you, the user of the Website.
Offer T&Cs
  1. Offers valid till stock lasts.
  2. No two or more offer can be clubbed with any other on-going offer or coupon.
  3. One coupon code applicable per transaction.
  4. Free products are not returnable.
  5. Offer is not applicable on any new launches, range or shades.
  6. During sale periods, special return/exchange/refund rules may apply. For any clarification, please feel free to contact our customer care.
RETURNS & REFUNDS
Authenticity Guarantee

At kirobeauty.com, we ONLY stock authentic products. All our items are genuine and are sourced directly from the manufacturer or from their authorized distributors. Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of counterfeit products. If you have any concerns about the authenticity of any of the items you have purchased from us or are considering purchasing, please contact us directly by emailing us at care@kirobeauty.com and we shall be happy to address your concerns.

Return Policy

We will only be able to accept returns for products purchased on our website.

Products once purchased are non-refundable. An item may be eligible for return within 4 days from the date of delivery if it fulfils any of the following conditions:
1. Received in a physically damaged condition
2. A wrong order has been received

If your package full fills the above condition, you would need to inform our Customer Care within 4 business days of receipt of the package, by writing to us at care@kirobeauty.com.

Return requests will be validated by our team and instructions on how to return the product will be provided via email within 2 business days. Thereafter, the reverse pickup will be arranged within 5 business days of receiving a follow up email from our team.

On receipt of the returned product, we will proceed to inspect the same and validate the claim. The inspection and validation of the claim will take place within 3 working days of receipt of the returned product(s). Our Customer Care team will be in touch with you thereafter.

Once approved as an eligible return, a credit note or replacement will be issued to you. If the product is found not eligible for return, it will be couriered back to you.

Refund Policy

Once the products are received by us, the refund will be processed within 15 business days. The refund amount will be credited to the source of payment.

For COD returns, once you, the customer asks for a refund, we will obtain the bank details and do a transfer, and share the details. It will be on one to one basis.

Cancellation policy

Kindly send us an email at care@kirobeauty.com with specific reasons for the cancellation.

You can cancel an order with a 'Pending' status. No order with a 'Processing' status can be cancelled, you will receive a notification when your order has been moved to a “Processing” status.

On request, your order will be successfully cancelled within 1-2 business days. You will be notified about the same via email.

SHIPPING & DELIVERY

We provide FREE DELIVERY on all our exciting Kiro purchases!

Delivery will usually take place in 3 days in metro cities and 4 to 5 working days in non-metro after acceptance of an order. Delivery times are influenced by product availability, geographic location of customers, customers shipping destination and the courier partner's time-to-deliver in customers location.

GIFT VOUCHERS & LARGE ORDERS

Please write to us at care@kirobeauty.com for any gift Voucher or large order you would like to place and we will get right back to you!