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FAQ's

I just placed an order on the KIRO beauty website! What next? When will it be shipped?

The shipping timeline for an order is 3 business days after placing the order in metro cities and 5 business days in other cities.

Are there any shipping charges applicable on my order?

Shipping is free!

I am having trouble accessing the site?

You may want to refresh your browser. If you are still experiencing any difficulty accessing the website, please check to make sure your internet connection is working properly. If it’s not, please contact your internet provider. If you are able to connect but are still having problems, you may need to clean out your temporary Internet files, cookies or cache.

Is my personal information secure?

Yes, we use latest security and encryption techniques to ensure the security of your person information. We do not sell or rent your personal information to third parties for their marketing purposes. We view protection of users' privacy as a very important community principle. We understand clearly that you and your information are one of our most important assets.

How do I register for my Account?

Go to Kirobeauty.com, click on account icon on the top right corner and then click on register, fill out your first name, last name, email address and password and then click on create. Once you register, you'll need to confirm your email address. We'll send you an email with a verification to confirm your account. Once your account is verified the same will be activated on the website.

I forgot my user ID or my password?

To request a new password, go to Forgot Password under login section on Kirobeauty.com, enter your and e-mail address and select submit. You will then receive an e-mail message with a link to reset your password.

Are KIRO beauty products actually clean?

While clean beauty is a huge buzzword today, it has no standard definition. Let us try and break it down for you.

Clean beauty consists of products that are made mindfully based on the research out there today, without questionable ingredients, and without any negative impact on the environment.

To truly be a part of the clean beauty movement, a brand ought to be mindful towards and transparent about the fact that there are different standards of production and ingredients in different countries. Another crucial thing to understand, is that all natural ingredients aren’t necessarily good for you, just as all chemicals aren’t necessarily bad. Clean beauty is about striking the right balance and finding the combination that gives you the best result.

At Kiro, we’re committed to being transparent, mindful and finding that right balance for you. That’s clean beauty for us.

Does Kiro test on Animals?

No. We love animals, and everything we make is 100% cruelty free.

Where else can I purchase KIRO products?

Apart from this website, our products are also available on Nykaa and Amazon. Follow us on your social media handles to know when we will be in your neighborhood with the ultimate Kiro experience.
Facebook: https://www.facebook.com/kirobeauty
Instagram: https://www.instagram.com/kirobeauty